We define environment to include not only physical settings, like the work space, but also social environments and virtual contexts. Environment encompasses the situations and circumstances where we interact with basic information – seeking it, making sense of it, and sharing it. When the environment supports these information needs, people feel less overwhelmed and more motivated to collaborate, communicate, and contribute ideas.

Need to Make Sense

Humans have a need to understand and explore the world around them. We build and rely on mental maps—models—about our surroundings so we can engage with and expand our understanding in new contexts.

Need to Feel Capable

Using our knowledge competently is an important way humans engage with the world. We need to be clear-headed enough to find information, learn it, share it, and use it.

Need to Make a Difference

Humans thrive on opportunities to do things that matter. We want to know that our contributions are valued and used.